If you wish to return an item, please check the Returns Exchange Conditions in the first place. Then:
1. Email returns@laperla.com and request an RMA:
- In the return request email, please specify the country from which you are returning the items, as well as the SKU/barcode, product description, colour, size and quantity and the reason why you are returning the items (one reason per item).
2. Carefully fold the items with all tags attached.
3. Pack using the original packaging and box.
4. Make sure there are no tracking or shipping labels attached to the container.
5. Print the Return Label from your email and affix it securely to the outside of the package.
6. Hand the commercial invoice to the courier. (If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.)
7. Book a complimentary collection by phoning your local DHL office or by using the online booking service, https://locator.dhl.com. Alternatively, you can leave your parcel at any DHL service point.
PLEASE NOTE:
If you are returning the items from the same country where the order was shipped to, then the return cost will be covered by La Perla.
If you are returning the items from a country that is not the same shipping country where the order was shipped to, then the return cost is not covered and will be charged to you.